Shipping policy

Shipping

We ship worldwide. All pieces are sent fully insured via secure, signature-required courier. You will receive tracking details upon dispatch. Title and risk of loss pass to you upon delivery to the address you provide; please ensure your shipping information is accurate, as we cannot redirect or recover a package sent to an incorrect address you have supplied.

International Orders, Duties & Taxes

For shipments outside the United States, you are the importer of record. All import duties, customs charges, value-added taxes (VAT/GST), brokerage fees, export levies, and any other charges imposed by the destination country are your sole responsibility and are not included in the purchase price.

These charges are determined by your local customs authority and are entirely outside our control. We are unable to estimate, prepay, or reimburse them, and we cannot mark shipments as gifts or declare a value other than the true purchase price. Should a shipment be refused or returned to us due to unpaid duties, return shipping and any associated costs will be deducted from any amount otherwise due to you; the underlying piece, being bespoke, remains non-refundable.

We recommend confirming your country's import requirements before placing an international order.

Title to Designs

All designs, renderings, and concepts remain the intellectual property of Marta McCue Fine Jewelry. Purchase of a piece conveys ownership of that physical piece only, not of the design, which we reserve the right to draw upon in our broader creative work unless a separate exclusivity arrangement has been agreed in writing.

Acceptance

By submitting your deposit and proceeding with a commission, you confirm that you have read, understood, and agreed to this policy in its entirety.

For any questions before you commission, we warmly invite you to reach us by private enquiry — we are always glad to walk you through the process.

If you have any questions about our policies, feel free to contact our customer support team at hello@martamccue.com.